Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Buenos Aires (EZE) Operational
Bogota (BOG) Operational
Curitiba (CWB) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Milan (MXP) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (SIN) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - Let’s Encrypt has postponed their maintenance from September 29th to January 11th, 2021. We have modified the original post to reflect this change.
Sep 24, 01:21 UTC
Scheduled - On September 29th, 2020 at Fastly will be performing maintenance to the Fastly-Managed certificates procured from Let’s Encrypt.

Beginning January 11th 2021 (postponed from original date of September 29th), Let’s Encrypt will begin using their own root certificate, by default. Fastly's maintenance on September 29th will prepare for Let's Encrypts maintenance to override the default and continue to serve certificates issued off the cross-signed intermediate.

For customers who require support for Android devices older than 7.1 and who provide their own Let’s Encrypt certificates with our Platform TLS Certificate Management Product, Legacy Customer-Provided TLS Certificate Hosting Service, or Fastly TLS products, this change will require action on your part to avoid any impact to your traffic.

For more information on the update from Let’s Encrypt, please refer to their blogpost here: https://letsencrypt.org/2019/04/15/transitioning-to-isrg-root.html
Sep 29, 00:00 UTC
On October 1st, 2020, Fastly will begin to publish additional public IP address ranges to our API endpoint. Though these IPs will not immediately be used for retrieving content from customer origins, we suggest adding this new range to the appropriate access lists as soon as possible to prepare for future utilization.

The IP block that will be added to our list of ranges is :
146.75.0.0/16

These IPs may be used for origin communications as early as October 1, 2020.

You can find information about accessing the list of Fastly’s IPs here.

https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges

If you need any clarification regarding this, please contact Fastly Support through http://support.fastly.com or by emailing support@fastly.com.
Posted on Sep 2, 23:49 UTC
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Resolved - This incident has been resolved.
Sep 25, 11:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 11:11 UTC
Identified - Traffic in Curitiba (CWB) has been temporarily rerouted. All other locations and services are unaffected.
Sep 25, 05:40 UTC
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 08:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 22, 21:56 UTC
Scheduled - As part of Fastly’s global network expansion, we will be adding a Los Angeles, USA (SNA) data center to Fastly's North America network.

Traffic served by our SNA data center will be aggregated into our North America region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to SNA. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Sep 22, 21:54 UTC
Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - Fastly Engineers detected a performance impacting event affecting the Sydney (SYD) and Melbourne (MEL) data centers from approximately 2020-09-22 21:48 UTC to 2020-09-22 21:53 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Sep 22, 22:12 UTC
Resolved - This incident has been resolved.
Sep 22, 07:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 06:54 UTC
Identified - Traffic in Curitiba (CWB) has been temporarily rerouted. All other locations and services are unaffected.
Sep 22, 05:14 UTC
Resolved - This incident has been resolved.
Sep 22, 00:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 23:53 UTC
Investigating - Traffic in Santiago (SCL) has been temporarily rerouted. All other locations and services are unaffected.
Sep 21, 23:49 UTC
Sep 21, 2020
Resolved - This incident has been resolved.
Sep 21, 21:04 UTC
Identified - We're currently investigating performance issues with our TLS provisioning system. All other services are unaffected.
Sep 21, 18:51 UTC
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:00 UTC
Scheduled - Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Sep 17, 10:15 UTC
Resolved - This incident has been resolved.
Sep 18, 06:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 06:00 UTC
Update - We are continuing to work on a fix for this issue.
Sep 18, 05:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 05:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 04:27 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 01:12 UTC
Investigating - We're currently investigating possible performance issues with our URL and Surrogate Key purging services. All other services are unaffected.
Sep 17, 23:38 UTC
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 12:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 08:00 UTC
Scheduled - Fastly will be adding capacity at our Los Angeles, California (LAX) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Sep 15, 23:54 UTC
Resolved - This incident has been resolved.
Sep 17, 08:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 08:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 05:17 UTC
Investigating - Traffic in Curitiba (CWB) has been temporarily rerouted. All other locations and services are unaffected.
Sep 17, 05:14 UTC
Resolved - This incident has been resolved.
Sep 17, 04:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 04:16 UTC
Identified - Traffic in Wellington (WLG) has been temporarily rerouted. All other locations and services are unaffected.
Sep 17, 00:28 UTC
Sep 16, 2020
Resolved - Fastly Engineers detected a performance impacting event affecting the Curitiba (CWB), Rio de Janeiro (GIG), and Sāo Paulo (GRU) data centers from approximately 2020-09-16 22:17 UTC to 2020-09-16 22:24 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Sep 16, 23:03 UTC
Resolved - This incident has been resolved.
Sep 16, 14:34 UTC
Identified - We're investigating possible performance impact affecting the PARIS (CDG) data center. All other locations and services are unaffected
Sep 16, 14:26 UTC
Investigating - We are aware of a possible issue and are working to determine the scope and impact.
Sep 16, 14:13 UTC
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 07:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:01 UTC
Scheduled - Fastly will be adding capacity at our Atlanta, Georgia (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Sep 11, 22:30 UTC
Resolved - This incident has been resolved.
Sep 15, 00:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 00:33 UTC
Investigating - We are currently investigating performance issues affecting the availability of our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
Sep 15, 00:23 UTC
Sep 14, 2020
Resolved - This incident has been resolved.
Sep 14, 10:42 UTC
Update - Fastly Engineers detected a performance impacting event affecting EMEA and APAC data-centers from approximately 09:41 UTC to 09:46 UTC. The issue has been resolved and we are monitoring performance closely.
Sep 14, 10:42 UTC
Monitoring - We are aware of a possible issue and are working to determine the scope and impact.
Sep 14, 10:02 UTC
Sep 13, 2020
Resolved - Fastly Engineers detected a performance impacting event affecting the New York (LGA), Los Angeles (LAX), Amsterdam (AMS), London (LCY), Singapore (SIN), Mumbai (BOM) data centers from approximately 2020-09-13 06:33 UTC to 2020-09-13 06:53 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Sep 13, 07:48 UTC
Investigating - We are aware of a possible issue and are working to determine the scope and impact.
Sep 13, 06:45 UTC