Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Los Angeles (LGB) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
Phoenix (PHX) Operational
Portland (PDX) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
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Buenos Aires (EZE) Operational
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Sāo Paulo (CGH) Operational
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Lima (LIM) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
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Helsinki (HEL) Operational
London (LCY) Operational
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Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (MXP) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (SIN) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
Singapore (QPG) Operational
Tokyo (NRT) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Geolocation Data Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Capacity Expansion: Newark (EWR) May 13, 04:00-05:00 UTC
Fastly will be adding capacity at our Newark, New Jersey (EWR) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Posted on May 10, 18:06 UTC
Retirement of TLS Shared & Procured Certificates May 24, 12:00 - May 28, 00:00 UTC
Fastly engineering teams will be performing maintenance as part of the retirement of Shared and Shared Wildcards TLS certificates, as well as Certificate Procurement, Management, and Hosting beginning May 24th 12:00 UTC. After this date, TLS management systems for certificate lifecycle management (including ordering, reissuing, and renewal) for Shared and Procured TLS certificates will be unavailable. All certificate and TLS domain management will now be in the Fastly TLS web interface for your TLS domains and certificates, including domains migrated from Shared and Procured TLC certificates.

Fastly has been migrating TLS domains actively since November 2020 and most customers have already completed this process. If you have not already self-migrated or worked with Fastly support to migrate your domains, you will need to complete this before the maintenance begins on May 24th to prevent TLS traffic interruptions.
Posted on May 6, 20:44 UTC
New Billing Region: Africa Jun 21, 16:00 - Jun 22, 00:00 UTC
As part of Fastly’s continuing network expansions, we’re excited to announce a new point of presence (POP) in Accra, Ghana (ACC). Concurrently, we will be launching the new Africa billing region which will replace the current South Africa billing region and will include this new POP in Ghana as well as the existing POPs in the current South Africa billing region. The Africa billing region rates will be the same as our current South Africa billing region rates. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.

No action is required if you intend to send traffic through the new POP in Ghana at the Africa billing region rates.

To give customers time to decide whether to take advantage of this new POP, we are giving 45 days notice before sending traffic to the new POP. Starting June 21, 2021, customers who have not opted out of the Africa billing region will be subject to the Africa billing region billing rates on the traffic served from this new POP. Opt-out requests received after June 7, 2021 cannot be guaranteed to go into effect before the POP goes live. To opt out of the Africa billing region POPs, contact support@fastly.com.
Posted on May 4, 17:21 UTC
Past Incidents
May 12, 2021
Completed - The scheduled maintenance has been completed.
May 12, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC
Scheduled - Fastly will be adding capacity at our Newark, New Jersey (EWR) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
May 10, 18:06 UTC
May 11, 2021

No incidents reported.

May 10, 2021
Resolved - Fastly Engineers detected a performance impacting event affecting the Singapore (QPG) data center from approximately 2021-05-10 15:17 UTC to 2021-05-10 20:40 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 10, 23:01 UTC
Resolved - This incident has been resolved.
May 10, 19:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 18:54 UTC
Investigating - We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
May 10, 18:46 UTC
Resolved - This incident has been resolved.
May 10, 18:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 17:56 UTC
Identified - The issue has been identified and a fix is being implemented.
May 10, 17:27 UTC
Investigating - We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
May 10, 17:18 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Fastly Engineers detected a performance impacting event affecting the Frankfurt (FRA) data center from approximately 2021-05-06 22:45 UTC to 2021-05-06 23:40 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 6, 23:56 UTC
May 5, 2021
Resolved - This incident has been resolved.
May 5, 20:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 20:35 UTC
Update - We are continuing to investigate this issue.
May 5, 20:06 UTC
Investigating - We're investigating possible performance impact affecting the Frankfurt (HHN) data center. All other locations and services are unaffected.
May 5, 20:02 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Sāo Paulo (GRU) data center from approximately 2021-05-05 19:34 UTC to 2021-05-05 19:58 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 5, 20:17 UTC
May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 20:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:00 UTC
Scheduled - As part of Fastly’s global network expansion, we will be adding a Tokyo, Japan (NRT) data center to Fastly's Asia/Pacific network.

Traffic served by our NRT data center will be aggregated into our Asia/Pacific region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to NRT. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Apr 28, 22:24 UTC
May 3, 2021
Resolved - This incident has been resolved.
May 3, 21:32 UTC
Monitoring - Traffic in Dubai (FJR) has been temporarily rerouted. All other locations and services are unaffected.
May 3, 20:33 UTC
Resolved - This incident has been resolved.
May 3, 12:41 UTC
Monitoring - We're investigating elevated errors in Madrid (MAD). All other locations and services are unaffected
May 3, 12:11 UTC
Resolved - This incident has been resolved.
May 3, 11:23 UTC
Monitoring - We're investigating elevated errors in Madrid (MAD). All other locations and services are unaffected
May 3, 11:03 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Sāo Paulo (CGH) data center from approximately 2021-05-03 06:05 UTC to 2021-05-03 06:10 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 3, 06:24 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Sāo Paulo (CGH) data center from approximately 2021-05-03 05:09 UTC to 2021-05-03 05:14 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 3, 05:21 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 04:00 UTC
Scheduled - Fastly will be performing scheduled maintenance on our Newark, USA (EWR) data center from 2021-04-30 04:00 UTC to 2021-04-30 07:00 UTC. During this time frame traffic will be redirected to neighboring POPs in the region.
Apr 27, 21:42 UTC
Apr 29, 2021
Completed - The scheduled maintenance has been completed.
Apr 29, 04:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 04:00 UTC
Scheduled - Fastly will be performing scheduled maintenance on our Newark, USA (EWR) data center from 2021-04-29 04:00 UTC to 2021-04-29 05:00 UTC. During this time frame traffic will be redirected to neighboring POPs in the region.
Apr 27, 21:40 UTC
Resolved - This incident has been resolved.
Apr 29, 03:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 03:16 UTC
Investigating - We're currently investigating performance issues with our Image Optimization service. All other services are unaffected.
Apr 29, 03:07 UTC
Apr 28, 2021
Resolved - This incident has been resolved.
Apr 28, 20:36 UTC
Identified - Traffic in Dubai (FJR) has been temporarily rerouted. All other locations and services are unaffected.
Apr 28, 14:31 UTC
Resolved - This incident has been resolved.
Apr 28, 16:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 28, 16:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 28, 15:58 UTC
Update - We're investigating elevated errors in Ashburn (BWI). All other locations and services are unaffected
Apr 28, 15:41 UTC
Investigating - We are aware of a possible issue and are working to determine the scope and impact.
Apr 28, 15:34 UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 16:00 UTC
Scheduled - Fastly will be performing maintenance to the FreeTLS certificate on 2021-04-26 starting at 16:00 UTC and completing on 2021-04-27 at 00:00 UTC. This maintenance includes a migration to a new TLS certificate and is not expected to interrupt services for customers using supported configurations.
FreeTLS customers using certificate pinning or other unsupported configurations may see service interruptions and should reach out to support@fastly.com before 2021-04-21 to avoid outages.
Apr 13, 20:05 UTC