Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Los Angeles (LGB) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Buenos Aires (EZE) Operational
Bogota (BOG) Operational
Curitiba (CWB) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (MXP) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (SIN) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Capacity Expansion: Atlanta (PDK) Oct 22, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Capacity Expansion: Atlanta (PDK) Oct 23, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Capacity Expansion: Atlanta (PDK) Oct 24, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
On October 24th, 2020 at 20:00 UTC, Fastly will be performing maintenance on the Fastly configuration application and API.

During this scheduled maintenance, customers will not be able to access or modify service configurations through the Fastly App, and service API calls will return a 503 status code. Surrogate key and URL-based purging will not be affected, but purge_all will not be available during this maintenance window. Historical stats and WAF rule configuration will also be unavailable. Edge delivery, purging (except purge_all), stats aggregation, and all other content delivery services will be unaffected.
Posted on Oct 14, 21:07 UTC
Capacity Expansion: Atlanta (PDK) Oct 25, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Capacity Expansion: Atlanta (PDK) Oct 26, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Capacity Expansion: Atlanta (PDK) Oct 27, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Capacity Expansion: Atlanta (PDK) Oct 28, 03:30-05:30 UTC
Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Posted on Oct 15, 23:08 UTC
Past Incidents
Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 04:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:30 UTC
Scheduled - Fastly will be adding capacity at our Atlanta, USA (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Oct 15, 23:08 UTC
Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 23:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 23:43 UTC
Investigating - We're investigating elevated errors in Curitiba (CWB), Rio de Janeiro (GIG) and Sāo Paulo (GRU). All other locations and services are unaffected
Oct 20, 22:45 UTC
Completed - The scheduled maintenance has been completed.
Oct 20, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:01 UTC
Scheduled - Fastly will be performing scheduled maintenance on the billing portions of the Fastly configuration application and API. These services will be placed in maintenance mode for up to 60 minutes between 2020-10-20 16:00 UTC and 2020-10-20 16:30 UTC.

During this time, customers will be unable to access the billing pages within the Fastly App, and API calls to billing functions will return a maintenance error message.

Edge delivery, stats aggregation, and all other content delivery services will be unaffected.
Oct 19, 20:10 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Kansas City (MCI) data center from approximately 2020-10-20 05:04 UTC to 2020-10-20 05:09 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Oct 20, 05:16 UTC
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Resolved - This incident has been resolved.
Oct 17, 14:23 UTC
Identified - Traffic in Singapore(SIN) has been temporarily rerouted. All other locations and services are unaffected.
Oct 17, 13:36 UTC
Oct 16, 2020
Resolved - This incident has been resolved.
Oct 16, 19:08 UTC
Investigating - The Fastly support chat system is currently experiencing intermittent performance issues. We are working with external parties to restore service, but communications may be interrupted or delayed. Support@fastly.com email ticketing communications and phone systems are both unaffected, and may still be used for support communications. All edge cloud products and services are unaffected.
Oct 16, 16:16 UTC
Oct 15, 2020
Resolved - This incident has been resolved.
Oct 15, 15:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 15:35 UTC
Investigating - We're investigating elevated errors in Rio de Janeiro (GIG) and Sāo Paulo (GRU). All other locations and services are unaffected
Oct 15, 15:17 UTC
Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 20:23 UTC
Investigating - Traffic in Santiago (SCL) has been temporarily rerouted. All other locations and services are unaffected.
Oct 14, 20:14 UTC
Resolved - This incident has been resolved.
Oct 14, 15:56 UTC
Investigating - A potential issue with a common ISP has been identified and our Network Operations team is working to help them investigate.
Oct 14, 12:06 UTC
Identified - A network transit provider issue has been identified and our Network Operations team is working to help them mitigate.
Oct 14, 11:04 UTC
Investigating - We are aware of a possible issue for UK traffic and are working to determine the scope and impact.
Oct 14, 10:06 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com and API from approximately 2020-10-14 15:05 UTC to 2020-10-14 15:10 UTC. CDN delivery, stats aggregation, and all other data plane services were unaffected. The issue has been resolved and we are monitoring performance closely.
Oct 14, 15:26 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Los Angeles (BUR) & (LGB) data centers from approximately 2020-10-14 04:08 UTC to 2020-10-14 04:13 UTC and 2020-10-14 04:57 UTC to 2020-10-14 05:02 UTC. A fix has been implemented. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Oct 14, 04:24 UTC
Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 07:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC
Scheduled - Fastly will be adding capacity at our Miami, USA (MIA) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Oct 9, 21:21 UTC
Oct 12, 2020

No incidents reported.

Oct 11, 2020
Resolved - Fastly Engineers detected a performance impacting event affecting the Curitiba (CWB), Rio de Janeiro (GIG) and Sāo Paulo (GRU) data centers from approximately 2020-10-11 23:30 UTC to 2020-10-11 23:34 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Oct 11, 23:45 UTC
Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - This incident has been resolved.
Oct 8, 12:29 UTC
Update - We are continuing to monitor for any further issues.
Oct 8, 12:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 12:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 11:55 UTC
Investigating - We're investigating elevated errors in Johannesburg(JNB). All other locations and services are unaffected
Oct 8, 11:54 UTC
Completed - The scheduled maintenance has been completed.
Oct 8, 07:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 8, 04:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 04:00 UTC
Scheduled - Fastly will be adding capacity at our Atlanta, US (PDK) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Oct 6, 12:59 UTC
Oct 7, 2020
Completed - The scheduled maintenance has been completed.
Oct 7, 12:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:01 UTC
Scheduled - Fastly will be adding capacity at our Dallas, US (DAL) data center. End-users may observe connection resets as traffic is migrated onto new hardware.
Oct 5, 20:01 UTC
Resolved - This incident has been resolved.
Oct 7, 09:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 08:52 UTC
Identified - We are aware of a possible transit issue and are working to limit impact.
Oct 7, 08:38 UTC
Resolved - Fastly Engineers detected a performance impacting event with a transit provider affecting POPs in North America, including BUR, DEN and LAX data centers from approximately 2020-10-07 04:15 UTC to 2020-10-07 04:18 UTC and 2020-10-07 05:24 UTC to 05:28 UTC. The issue has been resolved and we are monitoring performance closely.
Oct 7, 06:42 UTC