Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 16:00 UTC
Scheduled - As described in our April 7, 2022 deprecation of support notice, a third-party vendor for one of Fastly’s geolocation databases is retiring their legacy geoip database. Fastly engineering team will start performing maintenance as part of the retirement of the legacy geoip.* VCL variables beginning May 9th, 2022 at 16:00 UTC.

All Fastly services still using the legacy geolocation variables will be migrated by Fastly to the geolocation database using the client.geo.* variables between May 9th 2022 and May 27th 2022.

The two sets of geolocation variables use databases from two different third-party vendors and some variable values differ between the two vendors. Fastly has documented the notable differences between the two sets of variables on our Developer Hub here: https://developer.fastly.com/reference/vcl/variables/geolocation/

Starting May 27th 2022, Fastly will no longer support the legacy geolocation geoip.* VCL variables and all instances of them in Fastly services must be removed by this date. Customers should use the client.geo.* variables for geolocation data in all new and existing Fastly services. Additional details have been emailed to known impacted customers from Fastly Customer Support. If you have any questions or concerns you can contact Fastly’s Support team at support@fastly.com.
Monitoring - A business continuity update from Fastly about the escalating invasion of Ukraine has been posted to our Fastly Blog.

This post can be found here: https://www.fastly.com/blog/business-continuity-amid-the-invasion-of-ukraine

Questions can be directed to support@fastly.com
Mar 2, 03:33 UTC
North America Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (ATL) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Detroit (DTW) Operational
Gainesville (GNV) Operational
Honolulu (HNL) Operational
Houston (IAH) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LGB - LAX/SNA) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
Phoenix (PHX) Operational
Portland (PDX) Operational
San Jose (SJC) Operational
Seattle (BFI) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Bogota (BOG) Operational
Buenos Aires (EZE) Operational
Curitiba (CWB) Operational
Fortaleza (FOR) Operational
Lima (LIM) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (CGH) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Brussels (BRU) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
Lisbon (LIS) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (LIN) Operational
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Munich (MUC) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Rome (FCO) Operational
Sofia (SOF) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
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Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
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Dubai (DXB) Operational
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Hong Kong (HKG) Operational
Kuala Lumpur (KUL) Operational
Manila (MNL) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Seoul (ICN) Operational
Singapore (QPG) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
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Wellington (WLG) Operational
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Kolkata (CCU) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Under Maintenance
Compute@Edge Operational
Configuration Deployment Operational
DNS Systems Operational
Fastly API Operational
Fastly Configuration Application Operational
Fastly WAF Operational
Geolocation Data Under Maintenance
Health Checks Operational
Historical Stats ? Operational
Image Optimization Operational
On-the-fly Packager Operational
Purging Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Nearline Cache Operational
Amsterdam (AMS) Operational
Palo Alto (PAO) Operational
Sydney (SYD) Operational
Fastly Systems Operational
Billing System Operational
Customer Support Ticketing System ? Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Ukraine Invasion ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Fastly will be adding capacity at our Santiago, Chile (SCL) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Posted on May 11, 02:44 UTC
Capacity Expansion: Bogota (BOG) Jun 2, 02:00-05:00 UTC
Fastly will be adding capacity at our Bogota, Colombia (BOG) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Posted on May 11, 02:38 UTC
Capacity Expansion: Tokyo (NRT) Jun 2, 18:00-21:00 UTC
Fastly will be adding capacity at our Tokyo, Japan(NRT) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Posted on May 11, 02:32 UTC
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022
Resolved - This incident has been resolved.
May 15, 03:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 02:57 UTC
Identified - The issue has been identified and a fix is being implemented.
May 15, 02:57 UTC
Investigating - Traffic in Kolkata (CCU) has been temporarily rerouted. All other locations and services are unaffected.
May 14, 03:23 UTC
May 14, 2022
Resolved - This incident has been resolved.
May 14, 09:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 09:01 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 08:52 UTC
Investigating - We're investigating possible performance impact affecting the Chicago (PWK) data center. All other locations and services are unaffected
May 14, 08:10 UTC
Resolved - This incident has been resolved.
May 14, 02:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 02:32 UTC
Investigating - Traffic in Kolkata (CCU) has been temporarily rerouted. All other locations and services are unaffected.
May 13, 23:18 UTC
May 13, 2022
Resolved - This incident has been resolved.
May 13, 20:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 19:56 UTC
Investigating - We're currently investigating performance issues with our TLS Edge Provisioning system. All other services are unaffected.
May 13, 19:17 UTC
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - Fastly Engineers detected a performance impacting event affecting the Atlanta (FTY), Dallas (DFW), Houston (IAH), Toronto (YYZ), Chicago (MDW) and Chicago (PWK) data centers from approximately 2022-05-10 14:56 UTC to 2022-05-10 15:00 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 10, 15:55 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Honolulu (HNL) data center from approximately 2022-05-10 06:05 UTC to 2022-05-10 06:09 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 10, 06:23 UTC
May 9, 2022

Unresolved incident: Retirement of legacy geolocation database.

May 8, 2022
Resolved - This incident has been resolved.
May 8, 23:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 20:10 UTC
Identified - We're investigating elevated errors in Mumbai (BOM). All other locations and services are unaffected
May 8, 19:38 UTC
May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This incident has been resolved.
May 6, 04:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 03:56 UTC
Identified - The issue has been identified and a fix is being implemented.
May 6, 03:51 UTC
Investigating - We're investigating elevated errors in Chicago (PWK). All other locations and services are unaffected
May 6, 01:40 UTC
Resolved - This incident has been resolved.
May 6, 04:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 03:56 UTC
Identified - The issue has been identified and a fix is being implemented.
May 6, 03:51 UTC
Investigating - We're investigating elevated errors in Chicago (MDW). All other locations and services are unaffected
May 6, 02:07 UTC
May 5, 2022

No incidents reported.

May 4, 2022
Resolved - This incident has been resolved.
May 4, 13:31 UTC
Identified - We're investigating elevated errors in Chennai (MAA). All other locations and services are unaffected
May 4, 13:03 UTC
Resolved - Fastly Engineers detected a performance impacting event affecting the Chennai (MAA) data center from approximately 2022-05-04 04:48 UTC to 2022-05-04 05:01 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 4, 05:06 UTC
Completed - The scheduled maintenance has been completed.
May 4, 00:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 23:01 UTC
Update - The scheduled time for this has been changed to 2022-05-03 23:00 UTC
Apr 28, 18:32 UTC
Scheduled - As part of Fastly's global network expansion, we will be adding a Palermo, Italy(PMO) data center to Fastly's EU network.

Traffic served by our PMO data center will be aggregated into our EU region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to PMO. As such, some customers may see a change in their bills. Fastly's standard billing rates are located at https://www.fastly.com/pricing.
Apr 28, 00:29 UTC
May 3, 2022
Resolved - Fastly Engineers detected a period of increased errors affecting the Boston (BOS) data center from approximately 2022-05-03 13:40 UTC to 2022-05-03 16:04 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
May 3, 16:37 UTC
May 2, 2022

No incidents reported.