Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Identified - We have received a number of support requests from customers that have been impacted by Sectigo's Addtrust Root certificate expiration. Impacted customers can resolve issues by following the instructions below to upload a new certificate in the Fastly App, or by contacting our support team to assist you in updating or replacing your certificates: https://sectigo.com/resource-library/sectigos-addtrust-root-is-soon-to-expire-what-you-need-to-know.
May 30, 16:49 UTC
Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (ATL) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (JFK) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Buenos Aires (EZE) Operational
Bogota (BOG) Operational
Curitiba (CWB) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Milan (MXP) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (QPG) Operational
Singapore (SIN) Operational
Singapore (XSP) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 2, 2020

No incidents reported today.

Jun 1, 2020
Resolved - This incident has been resolved.
Jun 1, 18:03 UTC
Investigating - We're investigating possible performance impact affecting the Bogota (BOG) data center. All other locations and services are unaffected
Jun 1, 17:40 UTC
Resolved - This incident has been resolved.
Jun 1, 13:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 1, 12:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 1, 00:43 UTC
Update - We are continuing to investigate this issue.
May 31, 23:09 UTC
Investigating - We're currently investigating performance issues with our TLS provisioning system. All other services are unaffected.
May 31, 22:12 UTC
May 31, 2020
Resolved - This incident has been resolved.
May 31, 20:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 19:46 UTC
Update - Fastly is continuing to monitor the extended maintenance. Ordering, reissuing, and renewal of Shared & Procured TLS certificates from the affected partner remain unavailable.
May 31, 16:57 UTC
Investigating - One of our certificate authority partners has extended their maintenance (original status: https://status.fastly.com/incidents/8sgjldw3d8pd) past its original completion time of 15:00 UTC. TLS management systems for certificate lifecycle management (including ordering, reissuing, and renewal) for Shared & Procured certificates remain unavailable from the affected partner. Certificate management for Fastly TLS via Let’s Encrypt is not affected.

Fastly continues to monitor the maintenance and will update this post with more details as we receive them.
May 31, 15:42 UTC
Completed - The scheduled maintenance has been completed.
May 31, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 11:00 UTC
Scheduled - On Sunday, May 31st from 11:00 - 15:00 UTC one of our certificate authority partners will be conducting scheduled maintenance. During this time, TLS management systems for certificate lifecycle management (including ordering, reissuing, and renewal) for Shared & Procured certificates will be unavailable for the affected partner. Certificate management for Fastly TLS via Let’s Encrypt will not be affected.
May 18, 17:42 UTC
May 30, 2020

Unresolved incident: Intermediate Certificate Expiration.

May 29, 2020

No incidents reported.

May 28, 2020
Resolved - This incident has been resolved.
May 28, 21:13 UTC
Monitoring - We observed a period of elevated errors from the FRA and HHN data centers, across customers that share a common cloud provider, between 19:52~20:48 UTC. The error rate has since returned to normal.
May 28, 21:10 UTC
May 27, 2020

No incidents reported.

May 26, 2020
Resolved - This incident has been resolved.
May 26, 03:09 UTC
Update - We are continuing to monitor for any further issues.
May 26, 01:37 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 26, 01:31 UTC
Investigating - We're investigating elevated errors in Stockholm (BMA). All other locations and services are unaffected
May 26, 00:08 UTC
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020
Resolved - This incident has been resolved.
May 23, 00:34 UTC
Investigating - We're currently investigating performance impacts in Sāo Paulo (GRU). All other locations and services are unaffected.
May 23, 00:15 UTC
May 22, 2020
Resolved - Between 16:50 - 21:21 UTC customers may have experienced increased configuration deploy times for new domains and services on a small percentage of cache servers.
May 22, 23:08 UTC
May 21, 2020
Resolved - This incident has been resolved.
May 21, 14:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 11:06 UTC
Update - We are seeing coincident & intermittent purging issues for the moment.
May 21, 07:42 UTC
Update - We are continuing to investigate this issue.
May 21, 07:40 UTC
Investigating - We are currently investigating performance issues affecting the availability of manage.fastly.com and our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
May 21, 07:39 UTC
Resolved - This incident has been resolved.
May 21, 09:00 UTC
Update - We are continuing to monitor for any further issues.
May 21, 06:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 21, 06:29 UTC
Update - We are continuing to work on a fix for this issue.
May 21, 05:48 UTC
Identified - We're currently investigating potential impact to performance with our CDN services.
May 21, 05:45 UTC
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 18:37 UTC
Verifying - Verification is currently underway for the maintenance items.
May 20, 18:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:00 UTC
Scheduled - This maintenance has been postponed until 2020-05-20 from 18:00-19:00 UTC.
May 19, 18:53 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 19, 18:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:49 UTC
Scheduled - This maintenance has been postponed until 2020-05-20 from 18:00-19:00 UTC.
May 19, 18:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 18:00 UTC
Scheduled - Fastly will be performing maintenance on the Fastly configuration application (manage.fastly.com) on 2020-05-20 from 18:00-19:00 UTC to enable IPv6 support in a dual-stack (IPv4/IPv6) configuration. No customer impact is expected from this maintenance. Edge delivery, API, stats aggregation, and all other content delivery services will be unaffected.
May 7, 15:32 UTC
May 19, 2020
Resolved - This incident has been resolved.
May 19, 19:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Customers may have experienced an increase in 5XX errors and traffic impact globally, though the impact was most severe in LCY, HHN, BUR, BWI, SJC, DFW, FTY, and DCA from 17:49 to 18:04 UTC.
May 19, 18:32 UTC
Investigating - We're investigating elevated errors in Hong Kong (HKG). Various POPs in Europe may have also been momentarily affected from 17:50 to 17:52 UTC.
May 19, 18:06 UTC