Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LAX) Operational
Los Angeles (LGB) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
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Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
Phoenix (PHX) Operational
Portland (PDX) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
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Bogota (BOG) Operational
Curitiba (CWB) Operational
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Santiago (SCL) Operational
Sāo Paulo (CGH) Operational
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Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
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London (LON) Operational
Madrid (MAD) Operational
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Marseille (MRS) Operational
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Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (SIN) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
Singapore (QPG) Operational
South Africa Operational
Cape Town (CPT) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Historical Stats ? Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Fastly WAF Operational
DNS Systems Operational
Purging Operational
Configuration Deployment Operational
Image Optimization Operational
On-the-fly Packager Operational
Geolocation Data Operational
Fastly Systems Operational
Customer Support Ticketing System ? Operational
Billing System Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Control Plane Maintenance Apr 21, 15:30-16:00 UTC
Fastly will be performing maintenance on the Fastly configuration application and API. These services will be placed in maintenance mode for up to 30 minutes on 2021-04-21 from 15:30-16:00 UTC. Customers may see errors or maintenance responses from these services during this time. Edge delivery, stats aggregation, and all other content delivery services will be unaffected.
Posted on Mar 10, 01:40 UTC
FreeTLS Certificate Maintenance Apr 26, 16:00 - Apr 27, 00:00 UTC
Fastly will be performing maintenance to the FreeTLS certificate on 2021-04-26 starting at 16:00 UTC and completing on 2021-04-27 at 00:00 UTC. This maintenance includes a migration to a new TLS certificate and is not expected to interrupt services for customers using supported configurations.
FreeTLS customers using certificate pinning or other unsupported configurations may see service interruptions and should reach out to support@fastly.com before 2021-04-21 to avoid outages.
Posted on Apr 13, 20:05 UTC
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021
Resolved - Fastly Engineers detected a performance impacting event affecting the Sydney (SYD) data center from approximately 2021-04-10 16:09 UTC to 2021-04-10 17:16 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Apr 11, 02:50 UTC
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - This incident has been resolved.
Apr 9, 21:26 UTC
Investigating - Traffic in Mumbai (BOM) has been temporarily rerouted. All other locations and services are unaffected.
Apr 9, 19:20 UTC
Completed - The scheduled maintenance has been completed.
Apr 9, 00:13 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 7, 00:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 01:00 UTC
Scheduled - Fastly will be adding capacity at our London, UK (LON)
data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Apr 2, 21:05 UTC
Apr 8, 2021
Resolved - This incident has been resolved.
Apr 8, 21:11 UTC
Investigating - Traffic in Phoenix (PHX) has been temporarily rerouted. All other locations and services are unaffected.
Apr 8, 19:34 UTC
Resolved - This incident has been resolved.
Apr 8, 17:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 8, 17:23 UTC
Investigating - We are currently investigating performance issues affecting the availability of our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
Apr 8, 17:13 UTC
Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 19:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:00 UTC
Scheduled - Fastly will be adding capacity at our Brisbane (BNE) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Apr 6, 00:59 UTC
Resolved - This incident has been resolved.
Apr 7, 19:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 18:50 UTC
Update - We are currently investigating a recurrence of this issue starting at approximately 17:46 UTC.
Apr 7, 17:57 UTC
Investigating - We are currently investigating this issue.
Apr 7, 17:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 17:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 7, 17:38 UTC
Investigating - We're investigating elevated errors in Amsterdam (AMS) and Frankfurt (FRA/HHN). All other locations and services are unaffected
Apr 7, 17:31 UTC
Apr 6, 2021
Resolved - This incident has been resolved.
Apr 6, 22:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 20:48 UTC
Investigating - We're investigating elevated errors in Bogota (BOG). All other locations and services are unaffected
Apr 6, 20:18 UTC
Resolved - This incident has been resolved.
Apr 6, 14:12 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 11:01 UTC
Investigating - Traffic in Dubai (FJR) has been temporarily rerouted. All other locations and services are unaffected.
Apr 6, 10:33 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 06:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 05:00 UTC
Update - Please be advised that the time of this maintenance event has changed from April 5, 05:00-09:00 UTC to April 6, 05:00-09:00 UTC
Apr 5, 04:12 UTC
Scheduled - As part of Fastly’s global network expansion, we will be adding a Lima, Peru (LIM) data center to Fastly's South America network.

Traffic served by our LIM data center will be aggregated into our South America region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to LIM. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Mar 31, 21:47 UTC
Resolved - This incident has been resolved.
Apr 6, 04:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 03:58 UTC
Identified - Traffic in London (LON) has been temporarily rerouted. All other locations and services are unaffected.
Apr 6, 03:16 UTC
Investigating - We're investigating elevated errors in London (LON). All other locations and services are unaffected
Apr 6, 02:22 UTC
Apr 5, 2021
Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Resolved - This incident has been resolved.
Apr 2, 03:27 UTC
Investigating - We are seeing increased errors across multiple customers with origins in a common cloud provider, unrelated to Fastly's edge cloud platform.
Apr 1, 21:52 UTC
Apr 1, 2021
Mar 31, 2021
Completed - The scheduled maintenance has been completed.
Mar 31, 06:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 30, 08:33 UTC
Scheduled - Fastly will be adding capacity at our London, UK (LON) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Mar 29, 17:32 UTC