Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Monitoring - A COVID-19 Business Continuity Update From Fastly

https://www.fastly.com/blog/covid-19-update

Questions can be directed to support@fastly.com
Mar 16, 04:38 UTC
North America Operational
Ashburn (BWI) Operational
Ashburn (DCA) Operational
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (ATL) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Chicago (CHI) Operational
Chicago (MDW) Operational
Chicago (ORD) Operational
Chicago (PWK) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Detroit (DTW) Operational
Houston (IAH) Operational
Jacksonville (JAX) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LGB - LAX/SNA) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
Phoenix (PHX) Operational
Portland (PDX) Operational
San Jose (SJC) Operational
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Bogota (BOG) Operational
Buenos Aires (EZE) Operational
Curitiba (CWB) Operational
Fortaleza (FOR) Operational
Lima (LIM) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (CGH) Operational
Sāo Paulo (GRU) Operational
Europe Operational
Amsterdam (AMS) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (MXP) Operational
Munich (MUC) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Rome (FCO) Operational
Asia/Pacific Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Kuala Lumpur (KUL) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Singapore (QPG) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (NRT) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
Manila (MNL) Operational
Seoul (ICN) Operational
Africa Operational
Cape Town (CPT) Operational
Ghana (ACC) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Hyderabad (HYD) Operational
Edge Cloud Services Operational
Fastly API Operational
Fastly Configuration Application Operational
Fastly WAF Operational
Configuration Deployment Operational
DNS Systems Operational
Geolocation Data Operational
Historical Stats ? Operational
Image Optimization Operational
On-the-fly Packager Operational
Purging Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Nearline Cache Operational
Amsterdam (AMS) Operational
Ashburn (BWI) Operational
Palo Alto (PAO) Operational
Sydney (SYD) Operational
Fastly Systems Operational
Billing System Operational
Customer Support Ticketing System ? Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Business Continuity Operational
COVID-19 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Capacity Expansion: Phoenix (PHX) Sep 28, 09:00-11:00 UTC
Fastly will be adding capacity at our Phoenix, US (PHX) data center. End-users may observe connection resets as traffic is migrated onto new hardware.

In order for customers who use this POP as an Origin Shield to leverage new cache nodes for an expanded cache footprint, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf 7 days after this maintenance window closes.

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).
Posted on Sep 27, 18:27 UTC
On May 4th, 2021, Let's Encrypt began issuing certificates with a trust chain that includes its ISRG Root X1 certificate cross-signed by IdenTrust's DST Root CA X3 certificate. On September 30th, 2021, the DST Root CA X3 certificate will expire. Most devices trust the ISRG Root X1 certificate directly and will be unaffected by this expiration. This certificate chain allows us to extend the compatibility for Android devices supporting versions prior to 7.1.1 for an additional three (3) years.

For customers who require support for Android devices older than Android 7.1 and who provide their own Let’s Encrypt certificates with our Platform TLS, Legacy Customer-Provided TLS Certificate Hosting Service, or Fastly TLS products, the change to Let's Encrypt's certificate chain will not require action on your part to avoid any impact on your traffic.

For customers using OpenSSL versions prior to 1.1, this certificate expiration will reject the Android-compatible chain, regardless of whether you have ISRG Root X1 in their trust store.

For more information on Let's Encrypt's certificate changes, their expiration, and actions you may need to take, refer to their posted details on the subject:
- https://letsencrypt.org/2020/12/21/extending-android-compatibility.html
- https://community.letsencrypt.org/t/production-chain-changes/150739
- https://community.letsencrypt.org/t/openssl-client-compatibility-changes-for-let-s-encrypt-certificates/143816

For general questions about this announcement, contact our customer support team at fastlytlsupdates@fastly.com.
Posted on Sep 15, 18:53 UTC
Control Plane Maintenance Oct 8, 01:00-01:30 UTC
Fastly will be performing scheduled maintenance on the Fastly Application and API. These services will be placed in maintenance mode on 2021-10-08 from 01:00 UTC to 01:30 UTC.

During this scheduled maintenance, some APIs related to VCL modules (Rate Limiting, HTTP2, for example) may return errors during a 15 second window.

Core APIs, like Edge Dictionaries, ACLs, etc. should not experience errors.
Posted on Sep 27, 13:27 UTC
IP Address Announcements Oct 18, 00:00 - Oct 21, 00:00 UTC
On October 18th, 2021, Fastly will begin to publish additional public IP address ranges to our API endpoint.

Though these IPs will not immediately be used for retrieving content from customer origins, we suggest adding this new range to the appropriate access lists as soon as possible to prepare for future utilization.

The IP blocks that will be added to our list of ranges are:
140.248.64.0/18
140.248.128.0/17

If you need any clarification regarding this, please contact Fastly Support through the Support Portal or by emailing support@fastly.com.
Posted on Sep 27, 13:34 UTC
Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021
Resolved - Fastly Engineers detected a performance impacting event affecting the Detroit (DTW) data center from approximately 2021-09-24 00:49 UTC to 2021-09-24 00:52 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Sep 24, 01:53 UTC
Sep 23, 2021

No incidents reported.

Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 22:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 21:29 UTC
Investigating - We're investigating elevated errors in Los Angeles (BUR). All other locations and services are unaffected
Sep 22, 20:45 UTC
Sep 21, 2021
Resolved - This incident has been resolved.
Sep 21, 05:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 05:09 UTC
Investigating - We're investigating elevated errors in Columbus (LCK). All other locations and services are unaffected
Sep 21, 04:20 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Resolved - This incident has been resolved.
Sep 18, 01:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 01:13 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 01:09 UTC
Investigating - We're currently investigating performance issues with our Image Optimization service. All other services are unaffected.
Sep 18, 01:04 UTC
Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 00:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 00:00 UTC
Scheduled - As part of Fastly’s global network expansion, we will be adding a Rome, Italy (FCO) data center to Fastly's EU network.

Traffic served by our FCO data center will be aggregated into our EU region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to FCO. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Sep 14, 22:13 UTC
Sep 15, 2021
Resolved - This incident has been resolved.
Sep 15, 01:27 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 01:25 UTC
Update - We are continuing to investigate this issue.
Sep 15, 01:19 UTC
Investigating - We are currently investigating performance issues affecting the availability of our API. CDN delivery, stats aggregation, and all other data plane services are unaffected.
Sep 15, 01:17 UTC
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 UTC
Scheduled - As part of Fastly’s global network expansion, we will be adding a Hyderabad, India (HYD) data center to Fastly's India network.

Traffic served by our HYD data center will be aggregated into our India region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to HYD. As such, some customers may see a change in their bills. Fastly’s standard billing rates are located at https://www.fastly.com/pricing.
Sep 9, 21:32 UTC
Sep 14, 2021
Sep 13, 2021
Resolved - This incident has been resolved.
Sep 13, 14:59 UTC
Update - We are continuing to investigate this issue.
Sep 13, 14:33 UTC
Investigating - We're currently investigating performance issues with our Streaming Logs service. All other services are unaffected.
Sep 13, 11:19 UTC