Fastly’s network has built-in redundancies and automatic failover routing to ensure optimal performance and uptime. But when a network issue does arise, we think our customers deserve clear, transparent communication so they can maintain trust in our service and our team. Notices will be posted here when we re-route traffic, upgrade hardware, or in the extremely rare case our network isn’t serving traffic. If you are experiencing issues and do not see a notice posted, please email support@fastly.com for assistance.

Update - Please be advised that the time of this maintenance event has been extended until October 7th, 08:00 UTC.
Sep 28, 2022 - 19:46 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 28, 2022 - 19:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 2022 - 08:00 UTC
Update - Please be advised that the time of this maintenance event has changed from September 15th, 08:00 UTC to September 28th, 08:00 UTC.
Update - Please be advised that the time of this maintenance event has changed from August 26th, 08:00 UTC to September 15th, 08:00 UTC.
Update - Please be advised that the time of this maintenance event has changed from August 4th, 08:00 UTC to August 26th, 08:00 UTC.
Scheduled - Fastly will be expanding Seattle into a Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.

As part of this expansion, customers utilizing shielding in the neighboring Seattle POPs (BFI, SEA) will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after 14 days.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin.

Action for Fastly Customers:
1. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses: https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges. Failure to verify origin access lists will result in origin connection disruption.
2. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).

For more information on Metro POPs: https://developer.fastly.com/learning/concepts/pop/#metro-pops

Identified - Fastly is aware of a recently disclosed CPU vulnerability known as Retbleed (CVE-2022-29900 and CVE-2022-29901). We are studying the implications of this vulnerability and do not currently believe that exploitation is feasible. Our investigation is ongoing.
Jul 13, 2022 - 05:46 UTC
Monitoring - A business continuity update from Fastly about the escalating invasion of Ukraine has been posted to our Fastly Blog.

This post can be found here: https://www.fastly.com/blog/business-continuity-amid-the-invasion-of-ukraine

Questions can be directed to support@fastly.com

Mar 02, 2022 - 03:33 UTC
North America Under Maintenance
Ashburn (IAD) Operational
Ashburn (WDC) Operational
Atlanta (ATL) Operational
Atlanta (FTY) Operational
Atlanta (PDK) Operational
Boston (BOS) Operational
Calgary (YYC) Operational
Chicago (CHI) Operational
Columbus (CMH) Operational
Columbus (LCK) Operational
Dallas (DAL) Operational
Dallas (DFW) Operational
Denver (DEN) Operational
Detroit (DTW) Operational
Gainesville (GNV) Operational
Honolulu (HNL) Operational
Houston (IAH) Operational
Kansas City (MCI) Operational
Los Angeles (BUR) Operational
Los Angeles (LGB - LAX/SNA) Operational
Miami (MIA) Operational
Minneapolis (MSP) Operational
Minneapolis (STP) Operational
Montreal (YUL) Operational
New York (LGA) Operational
Newark (EWR) Operational
Palo Alto (PAO) Operational
Phoenix (PHX) Operational
Portland (PDX) Operational
San Jose (SJC) Operational
Seattle (BFI) Under Maintenance
Seattle (SEA) Operational
St. Louis (STL) Operational
Toronto (YYZ) Operational
Vancouver (YVR) Operational
South America Operational
Bogota (BOG) Operational
Buenos Aires (EZE) Operational
Curitiba (CWB) Operational
Fortaleza (FOR) Operational
Lima (LIM) Operational
Rio de Janeiro (GIG) Operational
Santiago (SCL) Operational
Sāo Paulo (CGH) Operational
Europe Operational
Amsterdam (AMS) Operational
Brussels (BRU) Operational
Copenhagen (CPH) Operational
Dublin (DUB) Operational
Frankfurt (FRA) Operational
Frankfurt (HHN) Operational
Helsinki (HEL) Operational
Lisbon (LIS) Operational
London (LCY) Operational
London (LHR) Operational
London (LON) Operational
Madrid (MAD) Operational
Manchester (MAN) Operational
Marseille (MRS) Operational
Milan (LIN) Operational
Milan (MXP) Operational
Munich (MUC) Operational
Oslo (OSL) Operational
Paris (CDG) Operational
Rome (FCO) Operational
Sofia (SOF) Operational
Stockholm (BMA) Operational
Vienna (VIE) Operational
Palermo (PMO) Operational
Asia/Pacific Operational
Adelaide (ADL) Operational
Auckland (AKL) Operational
Brisbane (BNE) Operational
Christchurch (CHC) Operational
Dubai (DXB) Operational
Dubai (FJR) Operational
Hong Kong (HKG) Operational
Kuala Lumpur (KUL) Operational
Manila (MNL) Operational
Melbourne (MEL) Operational
Osaka (ITM) Operational
Perth (PER) Operational
Seoul (ICN) Operational
Singapore (QPG) Operational
Sydney (SYD) Operational
Tokyo (HND) Operational
Tokyo (NRT) Operational
Tokyo (TYO) Operational
Wellington (WLG) Operational
Bangkok (BKK) Operational
Africa Operational
Cape Town (CPT) Operational
Ghana (ACC) Operational
Johannesburg (JNB) Operational
India Operational
Chennai (MAA) Operational
Hyderabad (HYD) Operational
Kolkata (CCU) Operational
Mumbai (BOM) Operational
New Delhi (DEL) Operational
Edge Cloud Services Operational
Compute@Edge Operational
Configuration Deployment Operational
DNS Systems Operational
Domain Inspector Operational
Fastly API Operational
Fastly Configuration Application Operational
Fastly WAF Operational
Geolocation Data Operational
Health Checks Operational
Historical Stats ? Operational
Image Optimization Operational
On-the-fly Packager Operational
Origin Inspector Operational
Purging Operational
Real Time Analytics Operational
Streaming Logs Operational
TLS Provisioning Operational
Nearline Cache Operational
Amsterdam (AMS) Operational
Palo Alto (PAO) Operational
Sydney (SYD) Operational
Fastly Systems Operational
Billing System Operational
Customer Support Ticketing System ? Operational
Customer Support Phone System Operational
Customer Support Chat System Operational
Fastly Documentation Site Operational
Fastly Marketing Site Operational
Fastly Status Page Operational
Fastly Corporate Web Site (www.fastly.com) Operational
Business Continuity Operational
COVID-19 Operational
Ukraine Invasion ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Control Plane Maintenance Oct 4, 2022 17:00-18:00 UTC
Fastly will be performing scheduled maintenance on the Fastly Control plane, Application, and API on 2022-10-04 from 17:00-18:00 UTC. This maintenance window was previously communicated on an early notice status post on 2022-09-15.

We expect no customer impact during this scheduled maintenance. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s support team (support@fastly.com).

Posted on Sep 28, 2022 - 17:15 UTC
Metro Expansion: Frankfurt (FRA) Oct 17, 2022 23:00 - Oct 18, 2022 05:00 UTC
Update - Please be advised that the time of this maintenance event has changed from September 29th, 23:00 UTC to October 17th, 23:00 UTC.
Sep 28, 2022 - 23:56 UTC
Update - Please be advised that the time of this maintenance event has changed from September 22nd, 23:00 UTC to September 29th, 23:00 UTC.
Sep 19, 2022 - 23:49 UTC
Update - Please be advised that the time of this maintenance event has changed from August 25th, 23:00 UTC to September 22nd, 23:00 UTC.
Aug 23, 2022 - 21:20 UTC
Update - Please be advised that the time of this maintenance event has changed from July 25th, 23:00 UTC to August 25th, 23:00 UTC.
Jul 20, 2022 - 22:13 UTC
Scheduled - Fastly will be expanding Frankfurt into a Metro POP. End-users may observe connection resets as traffic is migrated onto new hardware.

As part of this expansion, customers utilizing shielding in the neighboring Frankfurt POP (HHN) will be migrated to the new Metro POP. Once this maintenance window closes, customers can either apply a new config version at a time of their choosing, or their shielding configuration will be updated on their behalf after 14 days.
When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin.

Action for Fastly Customers:
1. Please be sure to check that your origin access lists allow the full range of Fastly IP addresses: https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges. Failure to verify origin access lists will result in origin connection disruption.
2. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s Support team at (support@fastly.com).

For more information on Metro POPs: https://developer.fastly.com/learning/concepts/pop/#metro-pops

Jun 14, 2022 - 22:06 UTC
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022
Resolved - This incident has been resolved.
Oct 1, 01:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 01:25 UTC
Investigating - We're investigating possible performance impact affecting the Bogota (BOG) data center. All other locations and services are unaffected
Oct 1, 00:59 UTC
Sep 30, 2022
Resolved - Fastly Engineers detected a performance impacting event affecting the Chennai (MAA) data center from approximately 2022-09-30 05:30 UTC to 2022-09-30 05:34 UTC. All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.
Sep 30, 05:40 UTC
Sep 29, 2022
Resolved - This incident has been resolved.
Sep 29, 01:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 01:24 UTC
Update - Please be advised that we are seeing performance issues with developer.fastly.com.
docs.fastly.com is unaffected.

Sep 29, 01:09 UTC
Investigating - We're currently investigating performance issues with developer.fastly.com. All edge cloud products and services are unaffected.
Sep 29, 00:56 UTC
Sep 28, 2022
Resolved - This incident has been resolved.
Sep 28, 21:10 UTC
Investigating - We are seeing increased errors across multiple customers with origins utilizing a common cloud provider, unrelated to Fastly's Edge Cloud Network.

https://health.aws.amazon.com/health/status

Fastly is continuing to monitor the situation and assist as needed with related customer support inquiries.

Sep 28, 17:39 UTC
Completed - Fastly has confirmed the schedule and details in this upcoming maintenance remains accurate. This early notice status post will be closed, further updates will be available on the new official status post for this upcoming maintenance.
Sep 28, 17:16 UTC
Scheduled - Fastly will be performing scheduled maintenance on the Fastly Control plane, Application, and API on 2022-10-04 from 17:00-18:00 UTC. These services will receive a subsequent scheduled maintenance post in late September, which will provide customers with additional information.

We expect no customer impact during this scheduled maintenance. Customers with any questions or concerns should contact their dedicated technical account team or Fastly’s support team (support@fastly.com).

Sep 15, 17:37 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022
Resolved - This incident has been resolved.
Sep 25, 23:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 25, 23:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 25, 22:58 UTC
Investigating - We're investigating possible performance impact affecting the Helsinki (HEL) data center. All other locations and services are unaffected
Sep 25, 21:15 UTC
Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.